FREQUENTLY ASKED QUESTIONS (FAQ)

Payments can be made via the YSS Bridge mobile application or through our contracted banks, Ziraat Bank and Halkbank.

You may send your suggestions and requests to our email address: [email protected]

By following the steps below (Online Transactions / Violation Inquiry and Online Payment / Vehicle Plate Number Inquiry / Violation Passage), after entering your license plate number and the date range for which you wish to view your debt details, you can view the violations recorded under your plate number.

In accordance with the protection of personal data, images of your passages are only shared upon request from judicial authorities.

The responsible party for debts and penalties arising from violation crossings is the registered vehicle owner at the time of the violation. Accordingly, if you have relevant crossings, you can track them via the “Violation Inquiry and Online Payment” section using the “TCKN Inquiry” option. In this regard, what is important is to check the relevant period between the date you purchased the vehicle and the date you sold it.

By following the steps (Violation Inquiry and Online Payment / Vehicle Plate Number Inquiry / Total Debt Inquiry), if there is any file related to your license plate that has been transferred to legal proceedings, you can view the law firm name and the contact number of the legal unit to which your file has been assigned.

You can also verify your filed violations through the e-Government system (e-Devlet) by carrying out the necessary checks in the same way.

Only non-legal (non-enforced) crossings can be paid through our website. Once the legal enforcement process begins, the enforcement proceedings become active. In this case, payments can be made to the relevant enforcement office or to the law firm handling your file.

When you perform a search using your vehicle plate number or TCKN, only up to 60 violation records are displayed from your existing violations. You can view your other non-visible crossings by adjusting the date range step by step during the search process.

You can download our mobile application for iOS and Android to track your crossings and perform your inquiries.

Vehicle classes are determined through the system based on axle spacing (wheelbase). (If your vehicle is Class 1 or Class 2)

By following the “Online Transactions / Fee Calculation and Vehicle Classes” section, you can view categorized vehicle class information and, by selecting the relevant route, access the applicable toll fees.

The party responsible for debts and penalties arising from violation crossings is the registered vehicle owner at the time of the violation. Accordingly, if the debts for the period prior to your purchase belong to the previous owner, no payment is required on your part.

You can view them by tracking your HGS account through its mobile application.

Your information has been recorded in line with your request, and you will be informed via the email address you provided once the necessary reviews are completed. If you would like to receive interim updates, you can submit your request via [email protected]

SMS notifications are sent to the relevant vehicle owners for the Yavuz Sultan Selim Bridge and Northern Ring Motorway, which are operated under our Company’s responsibility, in the following cases:

Primarily, if the recipient of the SMS line is identified and there is an outstanding debt associated with the legal owner’s TCKN.

Additionally, for customers who have registered in the “Violation Notification System” on our website, SMS notifications are sent based on the contact information and license plate provided in the system, and IVN calls are made to inform vehicle owners before the due date expires.

Within the fifteen-day period starting from the date of the violation, the system attempts, at certain intervals, to contact the HGS account using either HGS information or, if this cannot be read, the vehicle plate information, and if the account is available at the time of inquiry, the amount is collected from the account.

However, in order to avoid penalty charges for crossings that are not collected by the due date, it would be appropriate to make the payment through our alternative payment channels to prevent the accumulation of additional charges.

Users who register for the “Violation Notification System” via our corporate website (https://www.ysskoprusuveotoyolu.com.tr) or our mobile application are notified about violation crossings related to their vehicles on the motorway under our responsibility.

In addition, informing HGS subscribers who have made violation crossings is carried out by PTT, in accordance with our agreement with the said institution. Violation notifications are also provided to vehicle owners through the e-Government (e-Devlet) system.

Furthermore, for receivables arising from violation crossings, our Company conducts an active administrative follow-up process by contacting debtors through the communication information it can identify, in order to ensure payment. Within this process, debtors are informed both via SMS and phone calls.